Terms & Conditions

  1. “Impression Tourism Services (India) Private Limited” Is a tour & travel organizer and’ or their representative’s act’s only as agents for hotels, transportation or other related services as per contract while exercising the finest possible care.
  2. We do not won or operate any airline’ railway, surface transportation, shipping, coach, company, hotels or any other related services mentioned in the contract therefore we will not be responsible for any improper services provided by any of the above including guides, for any injury, death, loss or damage is caused by the act or default of the management or employees of any hotelier, airline, shipping company, coach owner, who are the companies independent contractor arising-outside our normal selection and inspection process.
  3. “Impression Tourism Services (India) Private Limited” and’ or their agents shall in no circumstances whatsoever be liable or responsible to the client or any person traveling with him for irregularity, death, sickness, injury, accident, loss, damage, delay, discomfort to person, property or otherwise in connection with any accommodation, transportation adventure or’ wildlife programme resulting directly or indirectly for natural calamities, acts of Governments, breakdown of strikes, wars, civil disturbances, thefts or any delay or change in the itinerary’ schedule beyond Impression Tourism Services (India) Pvt. Ltd. ‘s control nor will Impression Tourism Services (India) Pvt. Ltd. and their associates accept responsibility for losses or additional expenses due to delay or changes in plans’ itinerary’ schedule caused by any of the aforementioned foregoing persons.
  4. “Impression Tourism Services (India) Private Limited” reserves the full right at any time.
    • To make alterations / changes / substitutions in the similar class or vary or withdraw any services mentioned in the contract / itinerary including hotels, transportation,
      adventure wild life activity if it is deemed advisable or necessary. .
    • To cancel the contract / tour prior to the date of departure and if its does so its liability shall be limited to refunding all moneys paid by the client without payment of any interest.
    • To refuse to accept or retain any person as a member of the tour at any time.
    • Cost mentioned in the Contract / Agreement / Itinerary / Confirmation does not include any additional stay in the hotel or up gradation of room category or transport, any additional sightseeing or usage of vehicle, any personal expenses or any additional service not mentioned in the itinerary /agreement / contract and any such extras will be on the clients account which has to be paid & settled directly by the client before departure.
    • Rates or price quoted in the itinerary are calculated at the prevailing rates and are subject to change without any prior notice in case of currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in any related hotel tariff, Air / Rail / Bus / Entry ticket cost increases or transport cost increase due to change of route, alteration of itinerary’ programme or change in the number of the tour member’s necessitated by factors beyond our control before the date of departure of even during the tour. Whatever applicable all such increases must be paid in full before departure.
    • Booking once confirmed is non transferable (For B2B): The payment for any booking has to be made at the booking as per our payment policy and there is no contract between the company and the client until the company has received the full payment.­
Booking Procedure:
  1. Booking Request: All booking request for the above packages has to be sent to us only in writing by Email or Fax to our Kolkata Office at the following IDs:
    • Email: domestic@itsnet.in
    • Fax: +91 (33) 4001 5191
    • Details Required For Confirmation: Please provide the following details along with your booking request:
      • Package Code and Category.
      • Clients Name.
      • Total No of Pax along with adult sharing the rooms and child without bed.
      • Date of Arrival and Departure.
      • Arrival Details (If available).
  1. Confirmed Tickets: Please try not to send any booking without confirmed tickets, especially in the high season it is really difficult to expect a ticket to get confirmed at the last moment.
  2. Request Reference No: As soon as we receive a booking request a file no will be sent to you, please note the same for future correspondence.
  3. Confirmation: After successfully processing the booking a confirmation with a booking reference no will be sent to you.
  4. Re-Confirmation: All bookings has to be reconfirmed with us minimum 07 days prior to the date off arrival along with confirm arrival details, failure in doing the same we will considered as cancellation and in such cases the advance deposit (B2) will be retained as processing fee.
  5. Service Order Voucher: The client has to carry a “Service Order Voucher” issued by the booking agent/operator and drawn on the name of “Impression Tourism Services (India) Pvt. Ltd. ”, please send us the copy of the same at the time of reconfirmation and advice the client to sign and hand it over to our representative at the time of arrival.
  6. Our 24X365 helpline numbers for Kolkata and Guwahati as under:
  7. Guwahati               97 33 222 999
  8. Kolkata                   97 33 000 333
Payments
  1. Any confirmation is subject to the following payment schedule and there is no contract between the company and the client until the company has received the full payment before arrival. 
  2. Initial Deposit: 25% within 03 days of receiving this confirmation.
  3. Balance Payment: Balance payment has to be made in advance and must be paid & settled at the time of reconfirmation (15 days prior to the date of arrival).
  4. Payment Modes: Payment can be remitted through any of the following modes and is subject to realization:
  5. ICICI BANK: NEFT / Cash / Cheque Deposit in the following ICICI Account in your city.
    A/c No: 0034 0500 7565
    A/c Name: “Impression Tourism Services (India) Private Limited”
    Branch Ballygunge – Kolkata : ICICI Bank 
  6. AXIS BANK: NEFT / Cash / Cheque Deposit in the following AXIS Account in your city.
    A/c No: 910020006476409
    A/c Name: “Impression Tourism Services (India) Private Limited”
    Branch : Golpark – Kolkata
  7. Payment should be credited to our account as per schedule and please send us the NEFT Receipt / Deposit Slip /Cheque by Mail/Fax along with the client name and Booking reference no and courier consignment no, failure in doing the same we will considered as cancellation and in such cases the booking will be released and the advance deposit (B2) will be retained as processing fee.
Amendment
  1. Time Limit: Any amendment in is subject to availability of related hotels / services and can only be made before the reconfirmation (07 days prior to the date of arrival), any change after that will be treated as cancellation and charges will be applicable as per our cancellation policy.
  2. Amendment Charge: Only the fast amendment will be processed without any additional of cost, any further amendment will draw a service charge of INR 250 per Person per amendment.
  3. Amendment in Date: Travel date can be rescheduled maximum up to 90 days from the initial date of arrival and rates or price confirmed is subject to change as its based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in hotels tariff or increase in transport cost. Any amendment beyond 90 days will be considered as cancelled and the advance deposit will be retained as per our policy.
  4. Amendment in Pax: In case of reduction in the number of passengers, the cost will be increased as per our tariff and the supplement for the same has to be added along with the final payment. In such cases, please note that the advance deposit for the passengers not traveling can not be adjusted or redeemed.
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